Tourists skipping US sites

US no longer welcoming to foreigners, experts say

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The United States is losing ground in the competition for foreign tourists even as their numbers have skyrocketed since 2000.

Travel industry experts point to security hassles, lower airfares elsewhere and indifferent marketing by the U.S. They say destinations such as Hawaii are missing an opportunity to make up for the shortfall in domestic tourism caused by high fuel prices.

The industry is pushing legislation in Congress that would impose a fee on overseas travelers to fund marketing to foreign visitors and communication of U.S. visa rules.

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Despite the weak U.S. dollar, a boom in international travel around the world has not translated into an explosion of foreign tourists to the United States.

Explanations range from post-Sept. 11, 2001, security headaches and lower airfares elsewhere to poor marketing by the U.S. Whatever the cause, travel industry experts both on the mainland and in Hawaii have said that the U.S. is missing an opportunity to make up for the shortfall in domestic tourism caused by high fuel prices.

"The mainland U.S. and Hawaii are losing out because we are not aggressively marketing travel to this country," said Hawaii State Tourism Liaison Marsha Wienert. "In all honesty, traveling to other countries is easier than coming to the U.S."

At Heli USA Airways, one of several operators that whisk visitors on aerial tours of the Las Vegas Strip and nearby Grand Canyon in Arizona, John Power, vice president of marketing and sales, said the faltering U.S. economy and competition from other countries are crimping business.

"Right now there's some other worldwide destinations that are taking some of the marketplace," said Power.

According to the U.N. World Tourism Organization, the U.S. had 51 million international visitors in 2000, more than 7 percent of the 682 million international arrivals worldwide. But as international arrivals worldwide jumped to 846 million in 2006, the U.S. saw roughly the same number of visitors as it used to -- dropping its share to 6 percent. In Hawaii the number of international travelers to the state during that same time period fell by 6 percent, primarily due to the challenges in the Japanese market, Wienert said.

"The mainland U.S. and Hawaii are losing out because we are not aggressively marketing travel to this country. In all honesty, traveling to other countries is easier than coming to the U.S." Marsha Wienert / Hawaii state tourism liaison

Other major U.S. destinations such as Los Angeles; Orlando, Fla.; San Francisco; Miami; Las Vegas; Chicago; Washington, D.C.; and Boston all saw 20 percent to 34 percent fewer travelers in 2006 compared with 2000. Of the top 10 cities, only New York welcomed more visitors in 2006 than in 2000, with a 9 percent increase to 6.2 million arrivals, according to the U.S. Commerce Department.

The U.S. share of international tourism dollars has slipped, too, though the U.S. still drew more money than any other single country in 2006 and more than it did in 2000. From 16 percent of the market in 2000, or $82.4 billion, the U.S. took in 12 percent of the $733 billion worldwide tourism market, or $86 billion in 2006.

Nearly 26 million people traveled to the U.S. from overseas in 2000. But that declined drastically after 9/11, according to data from the Commerce Department's Office of Travel & Tourism Industries. The number bottomed out in 2003 with 18 million overseas visitors, and with 24 million last year still had not returned to previous levels. The figures do not include visitors from Canada and Mexico, whose numbers are up substantially from 2000 but who tend to spend less than other international travelers to the U.S.

Part of the problem is the perception of frosty U.S. attitudes toward foreigners starting at customs, said Roger Dow, president of the Travel Industry Association. That and other factors make it difficult to attract more overseas travelers, he said.

The U.S. should decode its complex entry rules and boost staffing at customs checkpoints, Dow and others said.

"The perception is in spades that we're less welcoming" than other countries, he said.

Vivian Dapal of EuroUSA, a travel agency that caters to groups from Europe, Asia and the Middle East, and Theresa Belpusi, who promotes Washington, D.C., with Destination DC, said American airports are particularly confusing.

"I don't think that people are questioning that we're trying to get our arms around security," Belpusi said. But she said the government should communicate better with "the people that are probably affected the most" -- the tourists.

Frequent U.S. visitor George Somerville of Glasgow, Scotland, said international flights are generally cheaper to places other than the U.S.

"In the last 12 months, destinations my colleagues have traveled to include China twice, Singapore, India and Thailand," he said. "Much of that is to do with the price of flights -- Air Asia, Emirates and Singapore airlines are doing great deals from the U.K."

Somerville, 40, called customs here a "daunting prospect" that requires fingerprints and retinal scans.

"We have to build demand to overcome all the nuisances in transport," Wienert said.

That is why some in the travel industry, including Wienert, think the U.S. must change how it markets itself abroad.

Paula Bohaty, a group travel manager for the Nebraska Division of Travel & Tourism, said the industry would benefit from marketing smaller destinations that foreign travelers are not familiar with and from pitching experiences foreign travelers find novel -- like working on a farm.

Top destination cities are spending millions to promote themselves abroad and often compete with one another for foreign visitors, meaning less obvious destinations with smaller marketing budgets have trouble being heard.

The U.S. travel industry, joined by Hawaii tourism officials, is pushing a bill that would impose a fee on overseas travelers -- to be matched by the industry, for about $200 million in all -- to fund marketing to foreign visitors and communication of U.S. visa rules.

Dow said other countries already do the same.

"It's public diplomacy on the cheap," he said.

The bill, which Wienert called "paramount to capturing a greater market share of international visitors in the U.S.," has been referred to a House subcommittee and is awaiting a vote in the Senate.

Meantime, Power said his Las Vegas tour company would continue pushing for foreign travelers, but he called on all players to step up.

"Whose customers are they really? Is it the airline, is it the hotel they stay at, is it the sightseeing operator that they go to do an experience with, is it the car rental company?" Power asked. "Ultimately, they're everybody's, and everybody's got to be on the same page."