Some customers who signed up for the first night of pay-per-view University of Hawaii football games didn't get to watch the first half of the game.
Some cable viewersWarriors do well in opener
miss part of UH game
By Diana Leone
Oceanic Cablevision blamed a surge in late orders for the technical problem.
Several Oceanic customers contacted the Star-Bulletin after kickoff of the Eastern Illinois-Hawaii game last night, saying they weren't getting service that they had ordered earlier in the week.
After repeated busy signals when they dialed Oceanic, the fans eventually got service, most at or near half-time.
"The number of late orders sure surprised us. I don't have a final count right now, but we must have taken over 1,500 orders today alone," said Norman Santos, Oceanic Cablevision vice president of operations.
A technical glitch gave late subscribers the game, while others who had ordered days ago weren't getting it, Santos said. He said company officials will be devising a solution to the problem, so that everyone who orders it gets the game next time.
"We will make some assessments on Tuesday how to overcome the problems," Santos said, adding: "The game itself didn't fail to deliver so we're real pleased with that."
The new deal between the UH, KHNL-KFVE and Oceanic offers the games to Oahu residents for $12.95 per game or $75 for all season, and to neighbor island residents for $5 per game or $25 for the season. If the expected 12,000 subscribers per game sign up, that could mean at least $400,000 for the university this season.
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