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Tuesday, February 6, 2001


Aloha Airlines’ on-time
record tops U.S. again

Star-Bulletin staff

Aloha Airlines in December once again had the best on-time performance among airlines reporting to the federal government, showing 91.9 of all its flights arriving on time.

Aloha, the only airline to report its figures voluntarily, beat out the nation's 10 biggest airlines, which are required to report every month.

The next two after Aloha were Continental Airways, 74 percent on time; U.S. Airways, 67.1 percent; and Southwest Airways, 65.3 percent.

Worst on the list was Delta Airlines, with 56.1 percent of its flights arriving on time.

Aloha reported statistics for all its interisland flights as well as its Honolulu-Oakland and Maui-Oakland flights.

Aloha, which started its voluntary reporting with its October figures, was top of the list that month too, with a 90.5 percent on-time record, and again in November, with 89.3 percent of its flights on time.

The U.S. Department of Transportation, which posted the latest Air Travel Consumer Report on its Web site, says an airline is on time when it arrives at the terminal no more than 15 minutes after its scheduled arrival time.

Complaints in the department's "flight problems" category -- consisting of cancellations, delays and misconnections -- soared through last year to 9,235 complaints, up 29.9 percent from 7,107 in 1999.

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