Kokua Line

By June Watanabe

Saturday, May 22, 1999

Next time mail’s late,
see manager

Question: Why can't I get my mail in my mail box at the Waialae-Kahala Post Office by the guaranteed 10 a.m. time? I am a mortgage broker and it is important for me to get my mail in the morning. I have filed several complaints and other people I've talked to also said they have complained, but nothing has improved.

Answer: The station manager there was surprised at your complaint because he "had been working on this for some time and thought there had been significant improvement since the beginning of this year," said U.S. Postal Service spokeswoman Felice Broglio.

The thing to do is to ask to speak to him directly any and every time you find your mail has been delayed, "so he can pinpoint the problems for that particular day," she said. "We want to fix this problem."

Broglio confirmed that "every post office that has a (mail) box section has a posted time commitment," especially so businesses know when they can expect their mail. "The promise at Waialae-Kahala is 10 (a.m.)"

The manager had provided additional training and guidance to improve the situation, she said. He felt things had improved, but hearing from customers directly will help him gauge the situation, Broglio said.

Q: When my wife and I paid off our mortgage, we did not get a copy of the deed for our property. My wife says that we should have a copy of the deed in our possession. What should we do and through what office can we obtain a copy of the deed for our files?

A: You can get a copy of your property deed at the Bureau of Conveyances, 1151 Punchbowl St. (Kalanimoku Building), Room 123. Hours are 7:45 a.m.- 4 p.m. Monday through Friday.

You are asked to bring as much information as possible, such as tax map key, street address, mortgage document number, etc. The charge is $1 a page.

Q: I saw an ad on TV awhile back about a company that purchases legal settlements or lottery winnings that are paid out on a monthly basis. They give you one lump-sum payment. My friend is interested in doing this. Do you have any information?

A: We don't know exactly which company was advertising, but a quick search on the Internet under "lottery winnings purchase" produced a bunch of companies on the mainland that offer to pay lump sums for lottery awards, insurance settlements, annui-ties/pensions, mortgage notes, lawsuit settlements, etc. -- anything in which payments are deferred or paid out over time.

We hesitate to pass on any names, but suggest your friend do his own Internet search or check with a financial adviser.


To two angels of mercy on the H-3. I was on my way to Kailua on April 21 when the engine of my maroon Taurus started making a horrible sound. I stopped, but before I could even put up the hood, Glenn, of Hawaiian Dredging, stopped to offer me his cellular phone. I couldn't reach my husband, so I told him (Glenn) I was going to drive slowly with my emergency lights on until I got to Kaneohe. He said he would follow me. When I got to the other side and stopped, a military angel named Joe, in a car with a California license, probably got burns on his hand while fixing a loose sparkplug. Thanks to them, I didn't have time to panic. --Susan

Need help with problems? Call Kokua Line at 525-8686,
fax 525-6711, or write to P.O. Box 3080, Honolulu 96802.
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