State child support
agency hopes to move
without disrupting service

By Craig Gima
Star-Bulletin

The head of the state Child Support Enforcement Agency says plans are being put into place to move the Iwilei office of the agency to the state office building in Kapolei next month without disrupting check processing or customer service.

"We're going to try to do this without shutting down any services at all," said Michael Meaney, agency administrator. "Obviously that's going to be tough. We're putting all types of plans into place so we can achieve that goal."

People who make or receive child-support payments are being notified with a letter in their next billing statement or checks. The agency will also take out newspaper ads and has put together radio public service announcements and posters to be placed at its current offices, family court and public libraries.

This week the agency is finishing plans for a backup system for processing child-support checks during the move that is scheduled to begin Jan. 11 and last for two weeks. The move should not affect neighbor-island residents.

Personal computers that are now being used to begin the second phase of the Keiki computer system will be used by fiscal personnel while the fiscal computers are being moved to Kapolei.

The main Keiki computer is housed with other state main frame computers and will not be moved.

Meaney said the walk-in customer service window will be open at the Dole Cannery office during the first week of the move and then will be open in Kapolei after the Martin Luther King Jr. holiday on Jan. 17. The agency's phone customer service will not be affected by the move, he said.

"Anytime you move something that big something can go wrong. We're doing everything we can to lower that probability of something going wrong."