Kokua Line

By June Watanabe

Wednesday, March 25, 1998


What you need to get
to a telephone harasser

Since January, I have been harassed by phone calls. My Caller ID says the numbers all start with 944 and that they're "Hawaii state government UH."

I called the University of Hawaii operator, who said they were not UH numbers. Whenever I call any of the numbers, the message is that the number is not in service or disconnected. These people call about 5-6 p.m., listen to my entire message on my machine, then hang up. What can I do?

Although the ID number shows 944, they are all from a 956 prefix, which is the UH prefix, said GTE Hawaiian Telephone spokesman Keith Kamisugi.

But why that is is uncertain, he said. It could be because a billing number is being used or that the caller ID numbers are being changed.

Whatever the reason, Kamisugi said he could not verify the source of the calls. He suggested you look at Pages 44-45 in the white pages of the telephone directory under "Call Tracing."

"This function is available for people receiving threatening or harassing phone calls," he said.

But you can't use the service to personally find out the source of the calls. Hawaiian Tel can only release trace records to a law enforcement agency, Kamisugi said.

Also, you cannot use call tracing by simply recording the calls on your machine. When you receive a harassing call, you have to hang up, lift the handset, listen for the dial tone, then press Star 57.

A recording will tell you whether the trace went through. If so, the record of the traced call will be stored at Hawaiian Tel.

To take legal action, you have to record the exact date and time of the call, then contact Hawaiian Tel within 10 days. Otherwise, the call record will be deleted.

I bought a book of 10 car wash coupons for Gas 'N Glo on Makaloa Street last December for $42.50. Before I got a chance to use the first one, I found the place has closed. What's happened to the business? Can I get my money back or is there any location that's honoring the coupons?

The Gas 'N Glo station has closed and "we're not in a position to do any refunds," said president Glenn Yee. "We apologize."

Yee said he had signs up for three to four weeks advising customers that the station was going to close. Customers with car wash coupons were told to go to the McKinley Car Wash, which honored the coupons between Feb. 10 and March 10, he said.

You must have been one of the last ones to buy a coupon book. Yee said he stopped selling the books in December.

The major reason for the closure was the loss of lease, Yee said, but "the bad economy has played a major role" as well.

"Right now, we're trying to pay off all our creditors."

Auwe

To the person living on Prospect Street who lets the water sprinkle on and on. You can't walk on the sidewalk without getting wet. One neighbor called the owner and was told, "If you don't like it, call police." Show some consideration for your neighbors! (Call the Board of Water Supply's hot line at 527-6126, between 7:45 a.m. and 4:30 p.m. weekdays, if you believe any individual, business or government agency is wasting water.)

Mahalo

To Mau'u and his family of Ewa Beach and Pat and Leilani Zukeran of Harris Memorial Methodist Church. Our car stalled at Vineyard and Nuuanu on Valentine's Day. Mau'u (not sure of spelling) and his family got us out of the street and into the church parking lot and the Zukerans drove me to a service station, helped to get my elderly handicapped mother home, then stayed with me until help arrived. I can't thank them enough. -- Eleanor Wentworth




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