I bought 15 tickets for the Cecilio & Kapono concert July 3 at Aloha Stadium through The Connection. The date was changed to Aug. 29 at the Waikiki Shell, so we wanted a refund. They said to go to the Blaisdell Center for a refund, but they are refusing to give us back the $4 per ticket service charge. Can you help? Concert ticket refunds
don’t include service feesAnd ...
Why was the C&K concert for July 3rd rescheduled? I didn't see anything in the newspapers and Midweek had a feature about it that week. Only refunds on the face value of the tickets were given. The person responsible should eat the costs!
You might keep this in mind the next time you buy tickets: The only people "eating" the service fees when something like this happens will be those who paid them.
"Our policy is there is no refund on service charges," said Debbie Parkman, manager of The Connection in Hawaii. "That's been the policy for six years. The only way we're in business is through selling tickets." That policy is clearly stated at the time of sale, she said.
Parkman said The Connection is "hired by promoters to just sell tickets." It has nothing to say about changes, postponements or cancellations of events.
"They need to talk to the promoter about that."
We talked to Barbara Hallberg, general manager of Tom Moffatt Productions, who said, "We make available various outlets" for purchasing tickets.
It's your choice where you get the tickets, she said. Some charge a fee, others don't.
If someone chooses to pay $4 to get tickets instead of going to the stadium, then "the business is entitled to collect the fee," she said.
As for when the concert was rescheduled, Hallberg said a press release went out June 27. "We tried to get everybody," but "it's conceivable" you didn't get the word, she said.
The given reason for the change was that C&K were "excited about the Shell's availability" during the Labor Day weekend and decided not to perform until then.
For the last two years, three men in a purple van kept the section of Kalanianaole Highway, from Ainakoa to Niu Valley, clean and neat and free of weeds, five days a week. I have not seen them for awhile. Are they victims of this anti-privatization mess? The privatization controversy has nothing to do with the maintenance of the highway, said Charles Yonamine, division maintenance engineer for the state Department of Transportation.
The men you were used to seeing worked for a company that had the contract to keep Kalanianaole Highway clean. That contract expired at the end of June.
A new contract was due to be awarded, so you should be seeing new workers along that route by the end of the month, Yonamine said. The contract runs about $125,000 a year, with an option to renew for another year, he said.
Private maintenance workers were contracted after the Kalanianaole Highway widening project was completed. Private companies also maintain the H-1, H-2, H-3 freeways, Moanalua Road, Nimitz Highway and Ala Moana Boulevard, Yonamine said.
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