We are a group of people angry at the Royal Stamps people. We were told today (Wednesday) that they are closing down operations and that we could no longer order gifts from the catalog. Why didn't they give the public enough time to redeem the books? Here’s what to do
with all those Royal StampsCustomers with 25 or more filled books will still be able to redeem them for merchandise, Everett Leedom, director of Royal Stamps, said yesterday.
But instead of redeeming them at the gift center on Waiakamilo Road, a new redemption program has been set up. The gift center is closing because its major customer - Times Super Market - is abandoning the stamps in favor of a Royal Card program.
The gift center, down to just a few items, is expected to close by this weekend.
(Royal Stamps is a division of Teruya Brothers Ltd., while Times is a wholly owned subsidiary. They otherwise have no connection.)
When told about your complaint, Leedom said, "Our own thinking has changed because this (closure) has come up so rapidly."
Those with fewer than 25 books are encouraged to use them on Price Cutter cards at Times stores.
"These are Times customers, so we will do all we can if we receive a request for a product, such as a rice cooker," said Times spokesman David Higashiyama. "We will try to help them within reason."
Here's how the new redemption program will work: Customers have to fill out a new "merchandise desired" form, indicating which item in the current catalog they want. The forms will be available at all Times outlets and at the Royal Stamps office.
"We will try to locate the item or something similar," Leedom said.
Either mail or bring the forms down to the Waiakamilo office, which will remain open indefinitely, he said. No phone orders will be taken, at least for now.
You will be contacted by phone with instructions on how to complete the transaction. Since the process is new, it may take up to two weeks to fill orders.
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