Honolulu Star-Bulletin Local News
Business Briefs

Reported by Star-Bulletin staff & wire

Thursday, January 23, 1997


Hawaiian Air
links with American unit

Hawaiian Airlines Inc. said it has signed a code-sharing agreement with an American Airlines' affiliate to bring easy access to Hawaii from nine California cities and Las Vegas.

Travelers will be able to book on Wings West Airlines flights to Los Angeles and join a Hawaiian Airlines flight there, being ticketed just once and checking their bags all the way to Hawaii.

Wings West is owned by American Eagle which in turn is owned by AMR Corp., parent of American Airlines.

Wings West flights will connect to Hawaiian Airlines from San Diego, Orange County, Santa Barbara, Palm Springs, Monterey, San Luis Obispo, Fresno, Bakersfield, Carlsbad and Las Vegas. Hawaiian said the new connections should be in reservations computers on Feb. 23.

AOL goes off line,
faces states’ complaints

NEW YORK - America Online Inc. was hit with a new technical glitch today even as representatives of 20 state attorneys general gathered to discuss consumer complaints about the nation's largest online service.

In the latest brownout, a power outage prevented America Online customers from receiving e-mail for two hours this morning, the company said.

The trouble, which started at 2:15 a.m. (Hawaii time), was triggered by work on the company's computers intended to increase the system's capacity to handle a surge in online usage.

The problem heightened frustrations among users of AOL, which just last week experienced two episodes of technical glitches. The woes come as AOL struggles to accommodate a flood of users who are taking advantage of a new $19.95 flat monthly fee that gives people unlimited online access.

Representatives from AOL and attorneys general of 20 states met by phone and in person in Chicago today to discuss concerns customers have raised about their difficulty in gaining access to America Online, said Dan Curry, a spokesman for Illinois Attorney General Jim Ryan, whose office is hosting the meeting. Hawaii's Office of Consumer Protection participated by telephone in the meeting.

30-year mortgages
slip to 7.85 percent

WASHINGTON - Thirty-year, fixed rate mortgages averaged 7.85 percent this week, down from 7.87 percent last week, according to a national survey from the Federal Home Loan Mortgage Corp.

It was the lowest since Jan. 9, when rates also averaged 7.85 percent. Last week's average was the highest since April 18, when rates averaged 7.88 percent.

On one-year adjustable rate mortgages, lenders were asking an average initial rate of 5.57 percent, unchanged from last week. Fifteen-year mortgages averaged 7.35 percent this week, down from 7.38 percent.

The rates do not include add-on fees known as points.





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