ANSWER:Yes, you've allowed enough time to receive the refund. Six weeks is the usual turn around time.
There are several ways to solve your problem. If you call and authorize the release of your name and telephone number, Kokua Line will pass them along to Judy Monahan, public affairs officer in Seattle, and Monahan will have an IRS problem-resolution person call you.
Or you can write to Don Williams, Internal Revenue Service, Problem Resolution Program #50089, Room 2104, Honolulu 96850.
The number you have been calling, 1-800-829-1040, is answered by a person between 4:30 a.m. and 8 p.m. Hawaii time Monday through Friday, Monahan said. She recommends calling very early or very late and said the advantage of telephoning is that the IRS person can check your file immediately in the computer.
The Teletax number, 1-800-829-4477, is automated and in service 24 hours a day. If you have a rotary phone, you'll be able to connect to a person only by waiting on the line and only during business hours.
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